Official Documents Updated 2026 Malaysia

1flex Privacy Policy — User Data Protection

Your privacy is our priority. This policy explains how 1flex collects, uses, stores, and protects your personal information as a platform user in Malaysia. Please read this document carefully before using our services.

Your data is protected with SSL encryption Information is not sold to third parties Secure access from mobile devices Data access and deletion rights available Cookies are used to improve your experience RM payment data processed securely Policy change notifications will be sent Support available for privacy enquiries Your data is protected with SSL encryption Information is not sold to third parties Secure access from mobile devices Data access and deletion rights available Cookies are used to improve your experience RM payment data processed securely Policy change notifications will be sent Support available for privacy enquiries

Information We Collect

When you register or use the 1flex platform, we collect various types of information to ensure our services function properly and securely. The types of information collected are as follows:

Account information: Full name, email address, phone number, date of birth, and encrypted password collected at registration.
Device and browser information: Device type, operating system, browser version, IP address, and access log data used for security and fraud detection purposes.
Local payment information: Transaction details in Malaysian Ringgit (RM) via local payment methods such as FPX, Touch 'n Go eWallet, and DuitNow. We do not store credit or debit card information directly — processing is handled through recognised payment providers.
Cookie and tracking data: Cookie files, session tokens, and page usage data to enhance the user experience and analyse platform usage patterns.
Usage data: Game records, betting history, login times, and user interactions with the platform to ensure smooth service delivery.

All information collected is used solely for the purposes stated in this policy and will not be used beyond that scope without your consent.

How We Use Your Information

1flex uses the information collected for specific, legitimate purposes, including:

Verifying user identity during registration and login to ensure account security.
Processing deposits, withdrawals, and other financial transactions in Malaysian Ringgit (RM) accurately and securely.
Providing effective customer support when you reach out to our team.
Sending important notifications relating to your account, transactions, platform updates, or policy changes.
Identifying and preventing fraud, money laundering, or suspicious activity on the platform.
Complying with applicable laws and regulations in Malaysia.
Improving platform performance and personalising the user experience based on usage patterns.

We will not use your data for third-party marketing purposes without your explicit consent. All marketing communications from 1flex will always include an option to unsubscribe.

Cookies & Usage Tracking

The 1flex platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored in your browser when you visit our platform.

The cookies we use include:

Session cookies: Used to maintain your login status during an active session. This cookie is automatically deleted when you close your browser.
Preference cookies: Saving your language settings and display preferences for a more convenient experience on your next visit.
Analytics cookies: Helping us understand how users interact with the platform so we can continually improve our services.
Security cookies: Used to detect unauthorised activity and protect your account from unauthorised access.

You can manage your cookie settings through your browser. However, blocking all cookies may affect certain features on the 1flex platform. We recommend keeping essential cookies enabled for the best experience.

Data Storage, Security & Information Sharing

All personal data collected by 1flex is stored on servers protected by high industry-standard security measures. We use SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, ensuring your information cannot be intercepted in transit.

Data retention periods vary depending on the type of information and operational requirements:

Active account data is retained for the duration your account remains active and for any additional period required by law.
Financial transaction records are retained for a minimum of seven years in accordance with Malaysian financial regulatory requirements.
Access logs and security data are retained for 90 days for investigation purposes if required.

Regarding information sharing, 1flex does not sell, rent, or disclose your personal data to third parties for marketing purposes. Your information may only be shared in the following situations:

With recognised payment service providers to process your MYR transactions.
When required by law, court order, or a competent authority in Malaysia.
With technical service providers who assist in platform operations, subject to strict confidentiality agreements.

User Rights, Policy Changes & How to Contact Us

As a 1flex user, you have the following rights regarding your personal data:

Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
Right to Rectification: If the information we hold is inaccurate or out of date, you have the right to request an immediate correction.
Right to Erasure: You may request the deletion of your personal data, subject to legal obligations that require us to retain certain records.
Right to Object: You have the right to object to the processing of your data for specific purposes, including direct marketing.
Right to Data Portability: You may request that we provide your data in a machine-readable format for transfer to another service.

1flex reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Users will be notified of any material changes via email or in-platform notification before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated terms.

For any enquiries, requests, or complaints relating to your data privacy, you may contact the 1flex support team by email at: [email protected]. You may also visit the FAQ for answers to frequently asked questions about privacy and account security.

Your Data is Safe, Play with Peace of Mind

1flex protects your privacy at all times. Create an account today and enjoy a safe, responsible online betting platform in Malaysia.